FAQs
Frequently Asked Questions
What is the size of the crates?
The crates are 24″ x 16″ x 15″, which is equivalent to a large size cardboard box. This size of crate is the perfect size for your move!
Is there a delivery or pick-up fee?
No, the delivery and pick-up is included in the price.
Is it necessary for me to be present for delivery and pick-up?
An adult (18 years or older) is typically required to be present to accept and sign for your delivery. If you’re unable to be there, contact us ahead of time. We’ll do our best to arrange an alternative delivery option, provided there’s a safe and secure location to leave the crates and dollies.
Will Smart Move enter my home for delivery?
No. Smart Move provides convenient door-to-door delivery service, meaning we’ll deliver your items to the closest accessible location outside your home or apartment. This is typically your driveway, garage, or the entrance to your unit. Please note that our team does not move items inside your residence.
What happens if I need more time with my move?
No problem! Our team will confirm your pick-up date 48 hours prior to your scheduled date. If you need more time, we will extend your rental. Anny additional week(s) will be added to your balance at the applicable weekly rate.
What is the cancellation policy?
You can cancel your order anytime up to 48 hours before the pre-scheduled delivery date for free. If you need to cancel within less than 48 hours’ notice, there is a $50 convenience fee. If you have already received the crates and need to cancel your order post-delivery, that is fine too, we simply pick-up the crates and charge a $95 re-stocking fee.
What if I have stairs?
We understand that stairs are sometimes unavoidable. If your delivery requires our team to carry boxes up or downstairs, a $10 fee per flight of stairs may apply. If you prefer to handle the stairs yourself, there will be no additional charge. Please let us know during the checkout process if you’ll need assistance with stairs so we can plan accordingly.
Is it possible to deliver or pick-up crates outside the service area?
Yes, we’re open to considering delivery or pickup options outside our service area, especially for longer rental periods or larger quantities of crates. Each case is handled individually, so feel free to call to discuss the possibilities further!
Is there an additional charge for additional crates if I realize I need more during the rental period?
Yes, if you need extra crates during your rental period, there will be an additional charge of $0.50 per crate per day. Please note that additional charges of $15 may apply for extra deliveries within our service area. If you have any questions or need further assistance, please feel free to contact our friendly customer service team. We’re here to help!
What should I do if a crate is damaged or missing during my rental period?
If a plastic crate gets damaged or lost during your move, you’ll be responsible for covering the replacement cost, which is $30 per crate ($50 per dolly), according to our rental agreement.
How do I contact Smart Move for further assistance?
Email: info@mysmartmove.us
Phone: 864-434-7788